I just came across a very interesting piece of communication. Tell me, what would you read if you got this message:
thank you so much for writing me. It is such a pleasure to understand that your cancellation has not worked properly. We are so sorry for the mistake someone else made. You will of course get your money back. We are so sorry to have caused any distress. Also, it will take us about ten days to re-transfer your money. Which we are even more sorry for. Please excuse all the inconvenience we didn’t cause.
With heartfelt best wishes!
Would you take it seriously in any way? Or rather laugh about the very idea that this could be taken seriously? I choose the latter 😀